Terms & Conditions

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Refund and cancellation policy

Please note that for any advance bookings we require the full payment to be made in advance.

Special offers / promotions or similar may require full payment in advance.

Should you need to move your booking, this is at the sole discretion of the management and is subject to notice given and availability. If it is not possible to do so, you will be deemed to have cancelled your booking and your deposit will not be refunded.

Please notify us of any changes in group size for any party bookings 48 hours before your booking as we cannot guarantee availability if not confirmed. If fewer players attend on the day to what you have booked, we reserve the right to charge the full amount for the absent players.

If you do not notify us of any additional players you wish to add to your booking in good time, we cannot guarantee availability – please be aware that game sessions get booked very quickly, and we cannot guarantee space/availability for additional players to be added onto your booking from the date/time you have made your booking. If you would like to find out if there are any available spaces in your game session(s) to add additional players onto your booking, please call us on 0203 981 6158.

The company can be contacted at:

Laser Quest Doncaster
Frenchgate Shopping Centre
St. Sepulchre Gate

General terms and conditions

  • You need to be at least 7 years old to play Laser Quest.
  • No running allowed.
  • Please note, that we do not allow customers to play bare footed, wearing heeled shoes or wearing open-toe footwear, such as flip-flops, sliders or similar. If you arrive in unsuitable footwear, we will not allow you to play for your own safety, but we will honour your booking and allow you to return at a later date to play your game sessions.
  • No physical contact allowed under any circumstances.
  • No disrespectful, abusive, or threatening behaviour.
  • No climbing on the scenery.
  • No crouching, crawling, or lying down.
  • Laser Quest is played in a dark and unusual environment with loud music, effects lighting and smoke effects. If you are unsure about your suitability for this, then please speak to a member of staff.
  • Any person with a medical condition should consider that Laser Quest is an activity that requires significant physical exertion.
  • At all times children are the responsibility of the supervising adult. Laser Quest does not provide services of child supervision to children using the centre.
  • Laser Quest staff members are present to ensure the correct use of the Laser Quest equipment, access first aid facilities and to implement the centre rules. We do expect parents and guardians to maintain responsibility for the general behaviour and conduct of their group.
  • Only food and beverages purchased at the centre may be consumed on the premises unless you have hired the use of our party area.
  • The cost per head for Birthday Party bookings will include pizza and crisps.
  • If you require additional food for your birthday party booking, or if you have extra players on the day, please inform a member of staff. Additional food per person will be charged at the food cost per head for party bookings.
  • For extra hungry Birthday party guests, additional pizzas can be ordered if required at an additional standard cost per pizza.
  • No food or beverages may be taken in or consumed in the kit up area (air lock) or the arena.
  • Smoking is strictly prohibited within the building at all times. Smoke sensors operate throughout the centre.
  • Due to the size of the Laser Quest equipment and the nature of the game, it is deemed unsuitable for children under the age of 7.
  • Disrespectful, abusive or threatening behaviour directed towards staff or customers will not be tolerated and will be reported to the police. Anyone deemed to be intoxicated or under the influence of illegal substances will be refused entry to the centre.
  • The company does not accept responsibility for the loss of, or damage to personal possessions/valuables. If you leave your possessions/valuables unattended in the kit up area (air lock), or anywhere within the centre at any time during your visit, you do so at your own risk.
  • All players participate at their own risk. The company does not accept liability for loss or injury of whatever nature, caused through misuse of the equipment, lack or parental supervision or failure to comply with the venue rules.
  • The company reserves all rights to admission.
  • The company reserves the right to alter times, attractions, and prices without notification.
  • Players must arrive at least 15 minutes before your first game begins. Games may occasionally be delayed. Late arrivals may miss their game, in which case no refund will be offered.
  • General public games are open to players of all ages (7-year-olds upwards) and abilities.
  • The maximum number of packs available is subject to change. Whilst every effort is made to maintain the maximum number of packs there may be occasions when this is not possible.
  • Terms and conditions are subject to change. Please check before participating.
  • Any concerns regarding our services should be discussed immediately with a member of staff.

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